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Refund policy

 Welcome to QualityPerfection!

 QualityPerfection is owned and operated by Quality & Perfection LLC.

This Return Policy applies to all products purchased through:

Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.

Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.

By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.

 

  1. RETURNS AND REFUNDS

Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 30 days from the date of delivery. If 30 days have passed since delivery of the product, we are unable to offer a refund.

Important: Products on offer and purchased with promotional codes or on the basis of a promotion or competition are non-refundable.

 

  1. CONDITIONS OF RETURN
  • Full name of the person who placed the order.
  • Order number.
  • Items must be in its initial state (unmarked, unaltered and undamaged).
  • All returns must be accompanied by your invoice as proof of purchase.
  • Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
  • Return and handling charges are non-refundable.
  • QualityPerfection reserves the right to refuse any returns that do not comply with our Return Policy. Returns that do not comply with our Return Policy may be sent back to the customer at their own cost.

Important: To request a return, please contact us first (text or call (716) 415-0354, or email contact@quality-perfection.com) with your order number so we can confirm the return is eligible and know to expect your package. Then follow the return instructions below.

HOW TO RETURN AN ITEM

  1. Contact us first with your order number, which items you are returning and how many, and the reason for the return. We will confirm whether the return is eligible before you ship.
  2. Pack the items securely in their original packaging. Unused items only.
  3. Include a copy of your invoice (required as proof of purchase; you can download it any time from your account under Orders) plus a note inside the box that lists:
    • The full name of the person who placed the order
    • Your order number (shown in your order confirmation email and on your invoice)
    • How many items you are returning, and which ones (for example: "returning 24 of the 48 black regular koozies")
  4. Write your order number on the outside of the package as well, next to the shipping label.
  5. Ship the package to:
    QualityPerfection - Returns
    2700 Commerce Parkway, Unit 5A
    Lancaster, NY 14086
  6. Send us the tracking number by text or email once the package is on its way.

Use a trackable shipping service (we recommend insuring the package for the value of the goods, since returns are your responsibility until they reach us). Packages that arrive without an order number cannot be matched to an order right away, which may delay processing, so please include it in every return.

Partial returns of eligible items are accepted (custom and personalized products are not returnable; see the Personalized / Custom Koozies section below). Tell us how many items you are sending back. The refund is calculated on the items we receive and accept, at the price paid for those items on the original order, less return shipping.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. DEFECTIVE OR DAMAGED PRODUCTS

We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.

The application must contain the following:

 

  • Full name of the person who placed the order.
  • Order number.
  • Proof of damage or defect of the product (photo or video).

 

  1. PROCESSING YOUR REFUND

Once your return has been received and accepted, please allow 3 to 5 working days for your return to be processed. If your return does not meet the stated conditions, the package will be returned to you at your expense. If your return has been accepted, you will receive a refund and a confirmation email. The refund will be made via the original payment method, with the amount of the return shipment being deducted from the refund.

 

  1. UNDELIVERABLE PACKAGE

Undeliverable packages that are returned to QualityPerfection will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.

Signature Confirmation orders. For security and fraud prevention, first-time orders over $150 ship with Signature Confirmation and require a signature upon delivery. This also applies when a new customer places two or more orders before any of their orders has been delivered: if the combined total of those orders exceeds $150, we may, at our discretion, either ship every order with Signature Confirmation, or ship one order and hold the remaining order(s) until that order shows as delivered by the carrier and the customer confirms receipt by email. If the signature is refused, the order will be canceled and the package returned to us; once we receive it, we will issue a refund less the original and return shipping costs. If you simply missed the delivery, please contact the carrier to arrange redelivery or pickup before the package is returned.

 

  1. CONTACT US

 

If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:

QualityPerfection.

Address 2700 Commerce Parkway unit 5A, Lancaster NY 14086

Phone : (716) 415-0354

Email : contact@quality-perfection.com

 

PERSONALIZED / CUSTOM KOOZIES

The following terms apply specifically to personalized and custom-printed can coolers (koozies), in addition to the general terms above. Where there is a conflict, the terms in this section govern for custom products.

No returns on custom orders. Because personalized koozies are produced specifically for you, all sales are final and we do not accept returns or exchanges on custom products. If you have any concerns, please contact us and we will do our best to accommodate.

Proof approval. We will not begin production until you have approved a proof. Please double-check all proofs carefully before approving, including spelling, colors, and layout.

Cancellation policy (10% fee). Due to the personalized nature of custom orders, all cancellations are subject to a 10% cancellation fee based on the total order value (excluding shipping and taxes). This fee covers administrative costs, design preparation, and materials allocation incurred during the early stages of order processing, and will be deducted from the refund amount. Once production has begun or materials have been sourced specifically for your order, cancellations may no longer be eligible for a refund; in such cases we will notify you and discuss options on a case-by-case basis.

Damaged or defective items. Any broken, defective, or incorrect items must be reported within 48 hours of receipt. Claims made after this period cannot be honored. Ripped or defective merchandise may only be exchanged for the same item; we do not offer refunds on custom products.

Color accuracy. Can cooler and ink colors are represented as accurately as possible. Due to variations between monitors, smartphones, and tablet displays, we are not responsible if colors appear different in person. These differences are within acceptable industry standards and are not considered defects or grounds for return.

Order quantity tolerance. An accidental over- or under-run of up to 5% constitutes a complete order. Every effort will be made to minimize this.

SAMPLE KOOZIES

Sample koozies (sold while our sample program was available) are marked "SAMPLE" and were sold for evaluation only. They are final sale: not returnable, not exchangeable and not for resale. The $9.95 sample price is credited back through the one-time code SAMPLEBACK ($9.95 off a first custom/personalized koozie order of $55 or more); the code has no cash value, cannot be combined with other discount codes and does not make any later order refundable beyond these terms. If a sample arrives damaged or in the wrong color, contact us within 48 hours of delivery and we will send a replacement.